Let’s get you settled.

What to include

Your device model, iOS version, game version, and a short description help us investigate. A screenshot is useful if it shows the issue. For a purchase problem, you may include the Apple order or transaction reference. Never send your password, verification code, full payment details or other sensitive information.

A purchase is missing

Keep your current game installation and connect to the internet. Open the in-game shop and choose Restore. Pending purchases can be checked again without buying the item a second time. If the problem continues, email us.

What can be restored?

No Ads is a permanent purchase and can be restored using the same Apple account. Completed coin packs and the starter pack are consumable items; they are not granted again by Restore. No Ads removes interstitial ads; optional rewarded videos may still be available.

Saved progress

Cozy Nest stores progress on your device. It does not currently offer an in-game account or cloud-save service. Avoid deleting the app while we investigate a problem: deleting app data can remove progress. Device backup behavior depends on your device and Apple settings.

Privacy choices

Open Settings in the game. When applicable, Privacy choices opens the consent provider’s form so you can review your advertising preferences. Apple’s tracking permission is managed separately in iOS Settings → Privacy & Security → Tracking. You can keep playing if you decline tracking.

Refund requests

Apple processes iOS payments. You can request help with a charge through Apple’s Report a Problem service. Apple determines eligibility under its applicable policies and your statutory rights.